Communication is the lifeblood of every business organization. These notes on Business Communication aims to bring about the importance of communication in business. Various forms of written and oral communication; including letters, memos, orders, interviews, group discussions, meetings etc., have been discussed in detail. Besides, the importance of non-verbal communication has also been elucidated. Effort has been made to keep the text simple and comprehensible, including a lot of examples and case studies. These notes are prescribed for the students of Commerce, Management, Hotel Management and MCA etc.
The Cross Cultural Dimensions of Business
Written communication-Meaning,Characteristics,Advantages,Disadvantages,Principles of Effective Written Communication
Report Writing-Characteristics,Structure and Types
Executive Summary of Documents
Resume-Purpose,Types,Preparing,Difference between Resume and C.V.
Cover letter/Job Application Letter
Memorandum-Definition,Components,Conditions of Good Memo,Advantages,Format,Types
Agenda-Features and Importance
Quotations-Inviting and Sending Quotations
Claim & Adjustment letters
Negotiation Process & its Management