Business Communication Notes

Business Communication Notes/Study Material

Business Communication

Communication is the lifeblood of every business organization. Organizations these days are very large and involve large number of people. There are various levels of hierarchy in an organization. Greater the number of levels, the more difficult is the job of managing the organization. Communication here plays a very important role in process of directing and controlling the people in the oragnization.  There should be effective communication between superiors and subordinated in an organization, between organization and society at large (for example between management and trade unions). It is essential for success and growth of an organization. Communication gaps should not occur in any organization.

Business Communication is goal oriented. It is regulated by certain rules and norms. The rules, regulations and policies of a company have to be communicated to people within and outside the organization. In early times, communication was limited to paper-work, telephone calls etc. But now with advent of technology, we have cell phones, video conferencing, emails, satellite communication to support  communication. Effective communication helps in building goodwill of an organization.

These notes on Business Communication aims to bring about the importance of communication in business. Various forms of written and oral communication; including letters, memos, orders, interviews, group discussions, meetings etc., have been discussed in detail. Besides, the importance of non-verbal communication has also been elucidated. Effort has been made to keep the text simple and comprehensible, including a lot of examples and case studies. These notes are prescribed for the students of Commerce, Management, Hotel Management and MCA etc.

Business Communication

The Cross Cultural Dimensions of Business

Written communication-Meaning,Characteristics,Advantages,Disadvantages,Principles of Effective Written Communication

Report Writing- Characteristics, Structure and Types

Executive Summary of Documents

Public Speaking

Resume- Purpose, Types, Preparing, Difference between Resume and C.V.

Cover letter/Job Application Letter

Memorandum- Definition, Components, Conditions of Good Memo, Advantages, Format, Types

Agenda-Features and Importance


Business Letter

Business Communication

Quotations-Inviting and Sending Quotations

Placing orders

Inviting tenders

Sales letters

Claim & Adjustment letters

Social correspondence

Negotiation Process & its Management

Visual Communication

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