Electronic governance or e-governance is the application of information and communication technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services between government-to-customer (G2C), government-to-business (G2B), government-to-government (G2G) as well as back office processes and interactions within the entire government framework.
Objectives of E-Governance
The object of E-Governance is to provide a SMARRT Government. The Acronym SMART refers to Simple, Moral, Accountable, Responsive, Responsible and Transparent Government.
S – The use of ICT brings simplicity in governance through electronic documentation, online submission, online service delivery, etc.
M – It brings Morality to governance as immoralities like bribing, red-tapism, etc. are eliminated.
A – It makes the Government accountable as all the data and information of Government is available online for consideration of every citizen, the NGOs and the media.
R – Due to reduced paperwork and increased communication speeds and decreased communication time, the Government agencies become responsive.
R – Technology can help convert an irresponsible Government Responsible. Increased access to information makes more informed citizens. And these empowered citizens make a responsible Government.
T – With increased morality, online availability of information and reduced red-tapism the process of governance becomes transparent leaving no room for the Government to conceal any information from the citizens.
These objects of E-Governance are achievable with the use of ICT and therefore the concept is very alluring and desirable
Advantages of E-Governance
The e-governance is becoming a celebrated concept and the sole reasons are the advantage which it brings with it in the country it is applied. The advantages if ICT are many and “the use of information and communications technologies (ICT) to improve the efficiency, effectiveness, transparency and accountability of government” .
1. Reduces the cost
This is a significant achievement which an e-governance scheme procures, as we know that most of the Government expenditure is appropriated towards the cost of stationary and paper works. This Paper-based communication proves to be a costlier one and this sucks in a lot of governments or public money as it calls for constant heavy expenditure. The solution to this problem is this electronic way of working, Internet and Phones makes communication cheaper saving valuable money for the Government.
2. Speedy working
E-governance works on the basis of Technology and it is a known fact that technology makes communication speedier thus this is what makes the working speedier and the working becomes faster. Internet, Phones, Cell Phones have reduced the time taken in normal communication.
3. Increase Transparency
The main concern of any nation in the present era is the increasing and continuing corruption in the system. This can also be solved through the use of ICT which makes governing profess transparent. All the information of the Government would be made available on the internet and right to information of citizens would be taken care of and respected. This revolutionizes the way governments function, ensuring much more transparency in the functioning, thereby eliminating corruption. The citizens can see the information whenever they want to see and ICT helps the citizen in this aspect and leaves no way in which the information could be concealed from the citizens and therefore it helps in reducing corruption and in a way it makes the governance more transparent.
4. It brings Accountability
When the governing process is made transparent the Government automatically becomes accountable and accountability is a very basic requirement of good governance. Accountability includes answerability of the Government to the people about its working and this is right of the people to know exactly about the functioning of the government. E-governance therefore makes a noteworthy contribution in the society by providing a better government which is accountable to its citizens and this fulfills the basic requirement of the demand of the population which elects its government.