Electronic Commerce(e-Commerce) is a general concept covering any form of business transaction or information exchange using information and communication technologies(ICTs). E –Commerce takes place between companies,between companies and their customers or between companies and public administrations.Electronic Commerce includes electronic trading of goods,services and electronic material.
The e-commerce include:
- Electronic trading of physical goods and of intangibles such as information.
- All the steps involved in trade,such as on-line marketing,ordering payment and support for delivery.
- The electronic provision of services such as after sales support or on-line legal advice.
- Electronic support for collaboration between companies such as collaborative on-line design and engineering or virtual business consultancy teams.
E-commerce as “… the sharing of business information, maintaining business relationships, and the conducting business transactions by means of telecommunications networks”