Brand Asset Valuation Brand Asset Valuation Brand Asset Valuator measures the value of a brand where it is created: in people’s hearts and minds. It provides a diagnostic framework to help the company’s build, leverage, and maintain their brands. Advertising agency Young and Rubicam (Y&R) developed a model of brand equity called Brand Asset […]
Aaker’s Brand Equity model In his Brand Equity model, David A. Aaker identifies five brand equity components: (1) brand loyalty, (2) brand awareness, (3) perceived quality, (4) brand associations and (5) other proprietary assets. Aaker defines brand equity as the set of brand assets and liabilities linked to the brand – its name and symbols […]
Brand Equity Concept Meaning, Definitions and Factors Meaning Brand equity is the value that a brand adds to a product. That value is determined by consumer perception of and experiences with the brand. If people think highly of a brand, it has positive brand equity. When a brand consistently under-delivers and disappoints to […]
Role of Brand A brand is a distinguishing name and/or symbol(such as a logo, trademark, or package design) intended to identify the goods or services of either one seller or a group of sellers and to differentiate those goods and services from those of competitors. Role of Brand 1. Branding promotes recognition. People tend to […]
E-services and Importance The concept of e-service ( electronic service) represents one prominent application of utilizing the use of information and communication technologies (ICTs) in different areas. E-services, a business concept developed by Hewlett Packard (HP), is the idea that the World Wide Web is moving beyond e-business and e-commerce into a new phase where many business services can be provided for a […]
Perceived Service Quality Model In 1982, Christian Gronroos, of the Swedish School of Economic, Helsinki, Finland, introduced The Perceived Service Quality Model . According to Gronroos, service quality studies and subsequent model development has from the beginning beenbased on what customers perceive as quality. In other words, service quality is an outgrowth of the marketing concept; […]
The SERVPERF Model Cronin and Tylor proposed that perceptions of performance are the only criteria to measure and define service quality and brought out SERVPERF model.They investigated the conceptualization and measurement of serviced quality and the relationaships between service quality,consumer satisfaction and purchase intentions.Their work focused on trying to overcome the “perceptions-minus-expectations” measurement focus […]
The SERVQUAL Model The SERVQUAL Model is an empiric model by Zeithaml, Parasuraman and Berry to compare service quality performance with customer service quality needs. It is used to do a gap analysis of an organization’s service quality performance against the service quality needs of its customers.That’s why it’s also called the GAP model. It takes into account the […]
PZB Gap Model The PZB Model was first developed by Parasurarman, Zeithaml and Berry (1985) to attempt to define and model service quality at a time when there was little focus on the construct. As part of their exploration they concluded that quality involves a comparison of expectations with performance, and thus satisfaction with services […]
Customer Satisfaction-Meaning,Definition and Methods Meaning Customer satisfaction is the degree to which a buyer is satisfied with a product, service or company.Customer satisfaction takes place in a customer head and may, but does not have to, comply with reality. People generally develop their attitudes quickly and change them very slowly. Customers may be mistaken in […]
You cannot copy content of this page. The content on this website is NOT for redistribution
Subscribe to Simplynotes Channel on YouTube
Subscribe & Support Us !
