Search, Experience and Credence Attributes From a marketing perspective, products and services can be separated into three useful classes: search products, experience products, and credence products. Search products or services have attributes customers can readily evaluate before they purchase. A hotel room price, an airline schedule, television reception, and the quality of a home entertainment […]
Characteristics of Services The below cited characteristics of services make it unique and that is why services receive special treatment from marketers. There is general agreement that inherent differences between goods and services exist and that they result in unique, or at least different, management challenges for service businesses and for manufacturers that offer […]
Producer and Consumer Risk Risks in Acceptance sampling or Product Control Producer’s Risk Consumer’s Risk 1. Producer’s Risk Sometimes it happen that inspite of good quality,the sample taken may show defective units as such the lot will be rejected. Inspite of good quality the lot is rejected,such a type of risk of rejection is known […]
Acceptance Sampling Acceptance sampling is a statistical method that enables us to base the accept reject decision on the inspection of a sample of items from the lot. The items of interest can be incoming shipments of raw materials or purchased parts as well as finished goods from final assembly. Typical application of acceptance […]
Quality Function Deployment QFD is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs. The “voice of the customer” is the term to describe these stated and unstated customer needs or requirements. QFD is: Understanding Customer Requirements Quality Systems Thinking + Psychology […]
The Crosby Philosophy Crosby philosophy on quality management is based upon the absolutes of quality management and basic elements of improvement .The absolutes of quality management are: quality is conformance to requirements not elegance, there is no such thing as a quality problem, no such thing as economics of quality, the only performance measure […]
The Juran’s Philosophy Juran was a great Founding Father of quality, and was responsible for the famous Juran Trilogy concept. Juran’s approach to quality control had Japanese roots. While Japan was price-competitive with the rest of the world, the quality of product did not measure up. This quality philosophy consists of three steps: Quality Planning, […]
The Deming Management Philosophy Edwards Deming offered 14 key principles for management to follow for significantly improving the effectiveness of a business or organization. Many of the principles are philosophical. Others are more programmatic. All are transformative in nature. The points were first presented in his book Out of the Crisis. Below is the condensation […]
Malcom Baldrige National Quality Award The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. It is administered […]
Total Quality Management and its Principles To understand the meaning of “Total quality management”,it is first important to understand the meaning of quality. Quality refers to a parameter which decides the superiority or inferiority of a product or service. Quality can be defined as an attribute which differentiates a product or service from its […]
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